FAQ

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If your order has not yet been dispatched, you can add a plant or another item to your order yourself at any time. Simply add the plant or item to the shopping cart and use the "Add to an order that has not yet been shipped" option at the end of the checkout. You can then pay for your order as normal and of course don't have to pay any extra shipping costs.

If your order has not yet been dispatched, you can of course change it at any time. If you no longer want a plant or another item, simply send us a short email or Whatsapp and we will be happy to change your order for you.

We generally ship plants from Monday to Wednesday. In the cold seasons we only send plants on Monday & Tuesday so that they are not on the road too long with the shipping service provider.

As a rule, we ship the order within 7 days of receipt of payment. Under certain circumstances, however, there may be delays. If this is the case, we will inform you immediately. Usually before you place your order on our website or in the order confirmation. 

Each plant is individually packed in a paper bag and then wrapped in bubble wrap. Depending on the plant and temperature, the plants are then wrapped in a thermal fleece. Straw is used in the box as cushioning material and thermal insulation. If you are allergic to straw, simply let us know in advance and we will use a different material. Depending on the temperature, each parcel is equipped with at least one 72h heat pack.

Once an order is ready for dispatch, you will receive a separate email from us. In this email you will also find your shipment number for your order. For larger orders or plants, it is also possible that your order will be sent in several packages. You will then receive all your shipment numbers in this separate email.

We attach great importance to packing our plants carefully. Nevertheless, damage may occur during transportation. If you notice any damage, please send us a short message on the day of arrival, ideally with some pictures of the damage. We will contact you immediately and find a solution together. This may be a partial or full refund of the purchase price or a gift voucher. Please note that subsequent deliveries of living plants are excluded. However, individual yellow leaves due to transportation are not automatically a reason for complaint, as these are living plants.

If the parcel is delivered to a Packstation or if permission is granted to leave it, we cannot guarantee that we will pay for any damage caused by this. Especially in the cold season, it can lead to enormous damage if the plants are left in a cold storage location or in a cold packing station all day at low temperatures. The same applies on particularly hot days.